We want you to be completely satisfied with your Sahlbuy purchases. If there is any defect or problem with your items, you can return them for a full refund within 30 days of purchase.

How to Make a Return:

1. Initiate Your Return Online: Visit your Sahlbuy account on our website or app to request a return. If you don't have an account, use the "Track Your Order" link in your Sahlbuy order confirmation email.
2. Locate Your Order: Find the order containing the item(s) you wish to return and click the "Return/Refund" button.
3. Select Items & Reason: Choose the specific item(s) you're returning and provide a brief explanation for the return. Depending on your reason, additional information may be required. Click "Next Step" to proceed.
4. Choose Refund Method (No Return Required): If a return isn't necessary (e.g., missing item), select your preferred refund method: Sahlbuy credit or original payment method. Confirm your choice and submit your request.
5. Choose Return Method (Return Required): If you need to return the item(s), you'll have options for both return and refund methods. If you choose a courier pick-up, carefully pack the items and await collection.
6. Track Your Return: You can check the status of your return and refund through your order details page.

Return Shipping:

• Each return will cost between 0 SAR to 24 SAR in shipping charges, which will be deducted from your refund.

What Can Be Returned?

Almost all Sahlbuy items qualify for return and refund, with a few exceptions:

• Items worn, washed, or damaged after delivery, or with removed tags/hygiene stickers.
• Items clearly marked as non-refundable.

Return Timeframe:

You have 30 days from your purchase date to initiate a return for eligible items. You must mail your return package within 14 days of submitting your return request. Returns received outside the 30-day window, calculated from the purchase date, will not be accepted.

Refunds:

• Refunds for Returned Items: We process refunds after receiving and inspecting your returned items to ensure they meet return conditions.
• Missing/Undelivered Items: If an item is missing or undelivered, select the appropriate reason under "Return/Other Help" to request a refund. Our customer service team can also assist you. We rely on carrier tracking information to determine delivery status.
• Refund Processing Time: Depending on your bank, refunds may take 5-14 business days (up to 30 days) to appear in your original payment account. Original shipping fees and any insurance costs are non-refundable for returns due to customer error.

Sahlbuy Credit Option:

• Choose Sahlbuy credit for faster refunds compared to original payment methods.
• Sahlbuy credit never expires.
• Once processed, Sahlbuy credit cannot be reversed.
• Sahlbuy credit cannot be redeemed for cash and is only valid for Sahlbuy purchases.

Important Notes:

• The sender's address on your package is not the return address. Using that address may delay your return processing. Always use the address provided on our return label.
• Double-check your return package to ensure you only include items intended for return. Contact customer service if you accidentally include the wrong item(s). Sahlbuy is not responsible for lost or misplaced items due to return errors.

Contact Us:

If you have any questions about returns or this policy, please don't hesitate to contact our friendly Sahlbuy customer service team.