Privacy Policy for Sahlbuy

Introduction

This Privacy Policy describes how Haban Enterprises, a Pakistani registered company ("Haban Enterprises", "we", "us" or "our") handles personal information that Sahlbuy collects through our digital properties that link to this Privacy Policy, including our website and Sahlbuy's mobile application (collectively, the "Service"). Sahlbuy operates as the exclusive online retailer of Babaya footwear in Pakistan. At Sahlbuy, we care deeply about privacy and strive to be transparent about our privacy practices, including how we treat your personal information.

What Information Do We Collect?

1. Information You Provide:

• Account and Profile: We collect your mobile phone number or email address for login credentials, profile photo, username, account settings, and preferences.
• Purchases: We collect order data, payment information (including EasyPaisa and JazzCash transaction details), shipping address, and recipient contact information.
• Customer Support: We collect your communication history with our customer service team, including via WhatsApp.
• User-Generated Content: Product reviews, photos, and other content you generate.
• Promotion Participation: Information shared during contests, promotions, and "Notify Me" pre-launch sign-ups.

2. Information from Third-Party Sources:

• Data from social media services, courier and delivery partners, and public records.

3. Information Collected Automatically:

• Device data, service usage information, location data, and information from cookies and similar technologies.

How and Why We Use Your Information

We use the personal information we collect for various purposes, including:

• Creating and maintaining your account.
• Processing and delivering orders nationwide across Pakistan.
• Coordinating with courier and delivery partners.
• Improving and optimizing our services.
• Personalizing your shopping experience.
• Communicating with you and providing customer support via WhatsApp and other channels.
• Marketing and interest-based advertising.
• Fraud prevention and security.
• Compliance with legal obligations.

How and Why We Share Your Information

We may share your personal information with:

• Affiliates and service providers for order fulfillment and service operation.
• Payment processors, including EasyPaisa and JazzCash, for transaction processing.
• Courier and logistics partners for order delivery.
• Advertising and analytics partners for marketing purposes.
• Professional advisors and legal authorities as required by law.
• Business partners for co-sponsored events and promotions.

Your Rights and Choices

You have rights regarding your personal information, including access, correction, deletion, and opting out of marketing communications. You can manage your preferences or contact us to exercise your rights.

Data Security and Retention

We use technical and administrative measures to protect your personal information. We retain personal information to fulfill the purposes for which it was collected and to comply with legal requirements.

Changes to the Privacy Policy

We may modify this Privacy Policy at any time. Material changes will be notified by updating the date of this Privacy Policy and posting it on the Service.

Contact Us

If you have any questions or comments about our Privacy Policy, you can contact us at:

• Email: info@sahlbuy.com
• WhatsApp: +1-203-285-6664 
• Address: Chakbeli Rd, Rawat Industrial Area, Rawalpindi