Yes! We offer free standard shipping on all orders fulfilled from our international warehouses
Standard shipping typically takes 6-20 business days from the date your order ships.
Yes! We have a selection of locally-stored products with a "Local Delivery" badge. These arrive in 2-3 business days for a flat fee of 0-24 Saudi Riyal (SAR).
You'll receive a notification with a tracking number once your order ships. Use this number to track its progress on our website or app.
Unfortunately, we cannot modify addresses once an order is placed. Double-check your address carefully before confirming your purchase.
We recommend using a physical address for internationally shipped orders to ensure faster and more reliable delivery. Local deliveries may have different requirements depending on the retailer's policy.
Returns & Refunds
Yes! You can return most items within 90 days of purchase for a full refund, with some exceptions (see below).
Items that are worn, washed, damaged after delivery, or have had their tags/hygiene stickers removed cannot be returned. Additionally, some items may be clearly marked as non-refundable.
You can easily request a return through your Sahlbuy account on our website or app. If you don't have an account, use the "Track Your Order" link in your order confirmation email
We offer free return shipping on your very first Sahlbuy return. For subsequent returns from the same order, you can use our return label for a small SAR 15 fee (deducted from your refund).
We process refunds after we receive and inspect your returned items. Depending on your bank, it may take 5-14 business days (up to 30 days) to appear in your original payment account
Products & Services
We offer a variety of secure payment options to suit your needs. You'll see the available options during checkout.
Warranty coverage varies by product. Please check the product description or contact customer service for details.
We sincerely apologize for any errors. Please contact our customer service team immediately and they will be happy to assist you.
Account & Promotions
Creating an account is easy! Simply visit our website or app and click on "Sign Up." An account allows you to track orders, manage your wishlist, and access exclusive promotions
We frequently offer promotions and discounts! Check our website, app, and social media pages for the latest deals.
We're always looking for talented individuals to join our team! Check out our careers page for current openings.
Additional Support
Our friendly customer service team is happy to help! You can reach them through our website or app's live chat function, or by email at [email protected]
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Currently, we operate primarily as an online retailer. However, we offer a selection of locally-stored products through trusted local retailers. These products can be identified by the "Local Delivery" badge.
