Introduction

This Privacy Policy describes how City Snooty Gen Trading, a Kuwaiti registered company ("Sahlbuy", "we", "us" or "our") handles personal information that we collect through our digital properties that link to this Privacy Policy, including our website and Sahlbuy's mobile application (collectively, the "Service"). At Sahlbuy, we care deeply about privacy and strive to be transparent about our privacy practices, including how we treat your personal information.

What Information Do We Collect?

In the course of providing and improving our products and services, we collect your personal information for the purposes described in this Privacy Policy.

1. Information You Provide:
   • Account and Profile: We collect your mobile phone number or email address for login credentials, profile photo, username, account settings, and preferences.
   • Purchases: We collect order data, payment information, shipping address, and recipient contact information.
   • Customer Support: We collect your communication history with our customer service team.
   • User-Generated Content: Profile pictures, photos, videos, comments, and other content you generate.
   • Promotion Participation: Information shared during contests, promotions, and surveys.
2. Information from Third-Party Sources:
   • Data from social media services, logistics providers, data licensors, and public records.
3. Information Collected Automatically:
   • Device data, service usage information, location data, and information from cookies and similar technologies.

How and Why We Use Your Information

We use the personal information we collect for various purposes, including:

• Creating and maintaining your account.
• Processing and delivering orders.
• Improving and optimizing our services.
• Personalizing your experience.
• Communicating with you and providing customer support.
• Marketing and interest-based advertising.
• Fraud prevention and security.
• Compliance with legal obligations.

How and Why We Share Your Information

We may share your personal information with:

• Affiliates and service providers for order fulfillment and service operation.
• Payment processors for transaction processing.
• Advertising and analytics partners for marketing purposes.
• Professional advisors and legal authorities as required by law.
• Business partners for co-sponsored events and promotions.

Your Rights and Choices

You have rights regarding your personal information, including access, correction, deletion, and opting out of marketing communications. You can manage your preferences or contact us to exercise your rights.

Data Security and Retention

We use technical and administrative measures to protect your personal information. We retain personal information to fulfill the purposes for which it was collected and to comply with legal requirements.

Changes to the Privacy Policy

We may modify this Privacy Policy at any time. Material changes will be notified by updating the date of this Privacy Policy and posting it on the Service.

Contact Us

If you have any questions or comments about our Privacy Policy, you can contact us at:

• Email: info@sahlbuy.com
• Address: City Snooty Gen Trading, Sharq, Kuwait